Return Policy

This Return Policy outlines the conditions under which refunds or cancellations may be requested for services and products offered by Vitwrsieve, a workplace ergonomics consultation provider based at 1002 Tirau Road, Lake, Karapiro 3494, New Zealand.

Consultation Services

Our consultation packages include Individual Desk Reviews and Team Configuration Audits. The following terms apply:

• Cancellations made more than 48 hours before a scheduled session are eligible for a full refund
• Cancellations made within 48 hours of a scheduled session may receive a partial refund at our discretion, minus administrative costs
• If we cancel or reschedule a session due to unforeseen circumstances, you may choose a full refund or rescheduling at no additional charge
• Once a consultation session has been completed and the written report delivered, the service is considered fulfilled and is not eligible for refund

Digital Reference Materials

The Posture Reference Kit is delivered as a digital PDF download. Because digital products cannot be returned once accessed:

• Refunds for digital materials are available within 7 days of purchase if the file has not been downloaded
• If a technical issue prevents access to the downloaded file, contact us for a replacement link or refund

Free Online Tools

Interactive tools on our website, including the Station Configurator, Kinetic Pain Mapper, and Joint Alignment Calculator, are provided at no cost and are not subject to return or refund policies.

How to Request a Refund

To request a cancellation or refund, contact us with your order details:

• Email: info@vitwrsieve.world
• Phone: +64800473873
• Include your name, purchase date, service type, and reason for the request

We aim to respond to refund requests within five business days. Approved refunds are processed to the original payment method within 10 business days.

Consumer Rights

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 (New Zealand) or other applicable consumer protection legislation. If a service fails to meet acceptable quality standards, you may have additional remedies under law.

Disputes

If you are dissatisfied with our response to a refund request, please contact us to discuss resolution. We are committed to addressing concerns fairly and promptly.

Contact

For return and refund inquiries:

Vitwrsieve
1002 Tirau Road, Lake, Karapiro 3494, New Zealand
Email: info@vitwrsieve.world
Phone: +64800473873